Solutions/Agents
Agents & assistants
A voice or chat agent that handles the calls and messages your team answers by hand today.
A customer asks something your team has answered before.
How it runs today4h 5m
With Nexcelle5m
4h 5m → 5m
Nearly all of that is the ticket sitting in a queue waiting for a person to come free. An agent that is always on removes the queue itself, and hands you back the small share it is unsure about.
Built for
You will recognise at least one of these.
- Inbound calls that follow a script but still tie up a person
- After-hours enquiries that go to voicemail and get called back two days later
- Internal helpdesks where the answer is always in a document nobody reads
- Scheduling and rescheduling loops that consume a coordinator's whole day
What you get
Four things, handed over.
- The agent
- Voice or chat, running on your numbers and channels, following your escalation rules.
- A defined handoff
- The exact point where the agent stops and a named human takes over, with the full transcript already in front of them.
- Transcripts and evals
- Every conversation recorded and scored against the cases you care about, so you can see it getting better or worse.
- A runbook
- How to change the prompt, add an intent, and roll back — written for your team, not for us.
Also
The other three lines.
Bring us the step that costs you the most time.
A first call is thirty minutes. You describe the workflow, we tell you whether it is worth automating — including when the answer is no.